Frequently Asked Questions
What do I do if I receive a suspicious or fraudulent email?
How do I transfer funds between my Peoples Bank of Alabama accounts?
How do I inquire about or dispute a Check Card purchase?
How does Online Bill Pay work and how are payments processed?
How can I find my ABA (checking or savings) routing number?
What do I do if I receive a suspicious or fraudulent email?
If you have entered personal information after clicking on a link or suspect fraudulent behavior, please call us immediately at (256)737-7000 during business hours. If you have received a fraudulent Peoples Bank of Alabama email, please forward it to webmaster@PeoplesBankofAl.com. Please do not remove the original subject line, or change the email in any way when you forward it to us.
How do I transfer funds between my Peoples Bank of Alabama accounts online?
When you login to Online Bill Pay, you may schedule transfers between your Peoples Bank of Alabama accounts.
Note: Peoples Bank of Alabama does not currently offer the ability to transfer funds between financial institutions.
How do I inquire about or dispute a Check Card purchase?
When you authorize a vendor to use your Peoples Bank of Alabama Visa Check Card to pay a bill, it's as secure as Check Card purchases you make in person. And, you're protected by Visa's Zero Liability policy that guarantees your account is safe from any unauthorized use of your card or account number.
If you have a transaction you need to inquire about or dispute, that has posted to your account; you can go to any Peoples Bank of Alabama branch where one of our Customer Service Specialists will assist you with completing the appropriate forms.
If this transaction is due to your Check Card being lost or stolen, notify us immediately at 256-737-7000. Pay Bills is a free option that allows you to pay your bills quickly, conveniently, and securely online through Peoples Bank of Alabama.com. By selecting Add Payment under the Bill Payment tab, you will be able to add in the Company or Person you would like to pay within the United States. Once you have added your creditor, you will be able to schedule a payment. You can choose from any account listed in the drop down box in the Bill Payment section. You must then enter the amount and date you would like the payment to be processed. Payments are processed two ways. If a person or company has an electronic arrangement with us, the payment will be sent electronically. If we do not have an electronic relationship with the person or company we will mail them a paper check. For recurring payment requests, if you designate a processing date of the 28th through the 31st of a month, processing will be initiated on the last calendar day of the month. Otherwise, recurring payment requests will be processed on the dates you have designated, unless such date falls on a non-business day resulting in your payment being processed on the next business day. Look at the bottom left corner of your checks. The first sequence of numbers, usually a nine-digit number, is your ABA (American Bankers Association) routing number. The ABA number is also known as a Routing and Transit Number, RTN, or bank number. It was established by the American Bankers Association to identify the accountholder’s bank—for example, Peoples Bank of Alabama—when processing checks or depositing money to an account. Example of ABA number: After logging into Online Banking you will view the My Accounts page. Across the top of the page you will see an Options tab under the Peoples Bank of Alabama logo. Click on that Options link and you will view the Modify Personal Settings/Modify Login Information page. Enter your current and new passwords in the appropriate areas. You will receive a confirmation that your password was changed.
How does Pay Bills work and how are payments processed?
How can I find my ABA (checking or savings) routing number? 
